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FAQ

Some of the most common questions people ask when scheduling a handyman service include

  • What are your rates and service fees?
    We offer affordable rates with no hidden fees. Our base rate is $90 per hour with a 4 hour minimum OR $120 per hour for a 2 hour minimum. We also provide quotes for projects like remodeling, installations etc. Our service fee covers travel to your location within our covered zip codes.
  • Do you offer emergency or after hours repair services?
    Yes, we provide emergency handyman services 24/7 to get your home back in working order. Our after hours and weekend rates are an additional $25 per hour. Give us a call anytime if you have an urgent issue like a plumbing leak or electrical failure.
  • What areas do you service?
    We are conveniently located in Pasadena and service all neighborhoods within the city plus surrounding areas including San Marino, Highland Park, Arcadia, Altadena, South Pasadena, La Cañada Flintridge and more within a 20 mile radius.
  • What types of payment do you accept?
    For your convenience, we accept all major credit cards, checks, and cash. 50% deposit may be required upfront for larger remodeling projects before supplying materials and starting work.
  • Are you licensed, bonded and insured?
    Yes, all Pasadena Pro Handyman technicians are trained professionals, licensed, bonded, fully insured with general liability and workers compensation policies to protect both our crew and your home.
  • Can you provide references or previous work examples?
    Yes, happy to! We also have before/after project photos and testimonials available upon request. Please reach out for samples of our past work.
  • How far in advance should I schedule?
    For most routine handyman projects, we recommend scheduling 3-4 days in advance to best allocate our technicians and secure your preferred appointment times. Bigger remodeling projects may need 2 weeks advance notice. Just give us a call or book online!
  • Do I need to be home during service?
    We only need access to the property, you don't need to be present during the service. However, for some larger consultation-heavy remodels or installations, we may need some homeowner input at certain check-ins. It is recommended to have either you or an adult you trust inspect the final work for your satisfaction.
  • What happens if I’m not satisfied?
    Customer satisfaction is our #1 priority. Please let us know if any issues arise, and we will work quickly to remedy the situation to your standards. We stand behind all our work with a 30-day satisfaction guarantee. Just contact us!
  • Do you offer any discounts?
    Yes, we offer 10% off to senior citizens 62 and older and military veterans. Please ask about this discount at time of booking. We also periodically have new customer promotions and referral programs - sign up on our website!

Billing and princing

We have the best offer for your budget

Types of Payment

For your convenience, we accept all major credit cards, checks, and cash. 50% deposit may be required upfront for larger remodeling projects before supplying materials and starting work.

Cancellation Policy

We understand unexpected schedule changes happen. If you need to reschedule or cancel your appointment, please notify us at least 48 hours in advance of your scheduled service time.

For cancellations with less than 48 hours notice, a cancellation fee equal to 50% of the quote or first hour rate will apply. Last minute cancellations are challenging for our small business. By giving us 2 days advanced notice, we can reallocate technicians and avoid service charges.

Emergency cancellations due to family emergencies, health issues etc will be handled with compassion on a case-by-case basis.

We greatly appreciate your understanding and look forward to providing excellent service! Please let us know if you have any other questions.

Risk-Free 30 day Satisfaction Guarantee

At Pasadena Pro Handyman, customer satisfaction is integral to our business. We stand behind every job with a risk-free 30-day guarantees so you can put us to the test.

If you are not 100%, completely satisfied with the quality of our craftsmanship, we will come back and re-do the work at no additional cost to you. Our comprehensive guarantee includes return visits up to 30 days later, but we aim to resolve any issues as soon as possible. Simply let us know if anything has been missed or if you need clarification on next steps.

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